Customer Service

 

 

Shipping & Delivery .....

 The shipping costs are calculated by the carrier you choose to ship with (FedEx, UPS or USPS, for international FedEx ,UPS or DHL), according to the shipping method, order weight, and shipping address. No handling fee is added to any order
The shipping estimator can be used before registering to find the least expensive shipping method based on your order weight and shipping address.

All shipping time in transit quotations = number of days equals number of business (non-working, which does not include weekends) from the time we dispatch your order, which usually occurs within 12-48 hours of our receipt of your paid order. (For example, 3-5 day delivery means 3 to 5 business days after we dispatch your order. If including a weekend, this could mean 5 to 8 days). Major U.S. Holidays count as non-working days. Next-Day, 2-Day, and 3- Day.
Most orders ship from our central warehouse east coast paid orders generally take 2-3 business days via UPS Ground. West coast orders take no less than 5 business days by UPS Ground. For very economical shipping taking 7-14 days, choose USPS Media Mail Book rate for extremely low prices. East coast destinations generally take 5 days, and farther destinations (such as west coast, or southwest US), take around 15 days.
Next Day and 2-Day shipping, if you choose UPS Next Day Air Saver or UPS 2-Day Air shipping method, UPS does not normally deliver on Saturdays, so if you order for a delivery that would get to you on Saturday, it will arrive on Monday or Tuesday.

USPS Priority boxes method is also available. Please contact by phone (410) 531-9653 or email info@khatoons.com to get more detail or the box sizes and the number of days it would take for deliver..

Shipping outside the USA. ..... We ship to many countries. There are some countries which we do not ship to. If your country is not in our listing, please email us with payment method (we only accept payment by credit card).
Khatoons Inc. is not responsible for any fees, customs duty, import duty, or any other types of charges, items or books received outside of the United States. This may be either through a private courier service or through your local postal system. 
  

 

Privacy & Security .....

Khatoons Inc. does not provide its customer database, mailing list, email addresses, or information to any individual or organization.

Strong Password ..... Use at least 8 characters (a minimum of 6 is required). Don't use dictionary words, your name, e-mail address, or other personal information that can be easily obtained. Avoid passwords that are easy to guess, such as "secret," "password," or "letmein." Although they're not required, adding numbers or special characters to your password will make it even stronger.

Passwords Protection ..... Always log out when you complete an online session on a public computer or terminal. Keep your passwords very private, anybody who knows your password may access your account, avoid using the same password for other online accounts.  

Returns & Replacements .....

Within 5 days of receipt, we will accept for return any non-shrink-wrapped item. Must be returned in same condition as received. Shipping charges will only be refunded if the return is a result of our error.

For any replacement of item please call us as soon as you receive the order we will be glad to assist you and ship immediately the replacement. Use (410) 531-9653 or email us at info@khatoons.com for quick response.

 

Ordering .....

Ordering is made easy through our on line sale, we also do accept phone orders for those customers who would like to find more information on the products or if they are ordering for schools or nonprofit organizations. Please feel free to call us at (410) 531-9653 or email us at info@khatoons.com

Orders cut off time is 3PM EST (orders received after 3PM ship out the following business day).

 

Payment & Pricing .....

Payment method of PayPal is used to make our customers easy and secured ordering from the website. We price our products in affordable. If you feel an item is overpriced please call us at (410) 531-9653 or email us at info@khatoons.com

 

 

Viewing Orders .....

Your order could be viewed by logging into your account. Also you will be able to see the status of you order. If this information and you would like more information please feel free to contact us at (410) 531-9653 or email us at info@khatoons.com

 

 

Updating Account Information .....

Please update your account information if there are any changes like change of address, expiration date or no. with your credit card, cell or line number or email address, etc.